Returns Policy


The products are delivered safely to your designated address within 5-8 business days of the order payment being made. does not recognize any delays in delivery due to extreme weather conditions, strikes and force majeure, in which case the above delivery date will be extended as long as the cause of the delay.

The shipping charge is calculated and suggested on the order form. The products are always accompanied by proof.

All packaging and shipping costs are calculated in your total shopping cart in the final amount.

1. Shipping costs throughout Europe are:

 € 21 up to half kilo + € 3 for every extra half kilo

2. Shipping within Cyprus: Shipping within 3-5 days to your area: Up to 2kg € 3,

up to 5kg € 3.50

3. Shipping costs to Cyprus: FREE with purchases over € 60


Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you may exercise your right to return part or all of the products you purchased within seven (7) days of receipt.

It is clarified that returned products should not be used, altered or destroyed and that the prices and receipts that accompany the product should exist, just as you received the product with the receipt. You must also have previously notified by email to for instructions.

If another product you want is unavailable, you can exchange your order with a new order for an equivalent amount.

In all of the above cases, the cost of return is charged to the customer.

Encantado does not accept refunds on special offers.


1. CASH ON DELIVERY: Cash on delivery throughout Cyprus for only € 1.




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